FAQ

Where are you located?

Our service areas include all of NYC, Westchester, Putnam, and lower Dutchess County, and Fairfield County, Ct.

We continue to expand our reach as more and more service providers join our team.  Travel to areas outside of the service area can be done for an additional travel fee.

What types of services do you offer? 

ManiPlease is an on demand beauty and wellness service platform currently partnering with the best service providers in the beauty and wellness industry to bring you services such as manicures and pedicures right in the comfort of your home, office or event. Subscribe to be the first to know when we begin to offer access to a variety of on demand beauty and  wellness services. Visit our Services section for a full list of nail services.

Do I need to give my credit card or can I pay in some other way? Yes, your credit card information is required to complete your online booking. Your personal information is securely stored through our processing provider, Square.

Is gratuity included in the price? 

Gratuity is not included in the price. You are welcome to tip when you check out or with cash or card once services are completed.

Why do I need to complete a client profile form? 

The information on the client profile will assist our providers in treating you safely and effectively. Feel free to ask your provider any questions about the information being requested.  

Do you offer private group or corporate bookings? 

Absolutely! We will work with you to customize group and corporate bookings that meet your needs. Use this link to submit your group or corporate booking request.

What are your hours of operation? 

Our service providers are available between 9:00am and 9pm daily. The last available appointment is at 7:30pm.  

Can I rebook with a particular service provider?

Absolutely!  Once your service is complete check your email for the link to rebook your provider.

What is your cancellation policy? 

Cancellations/Rescheduling:

If our clients are unable to keep their appointment, we appreciate a call 24 hours in advance. This allows us to schedule and service other clients.

Canceling or rescheduling an appointment with less than 24 hours' notice impacts ManiPlease and the opportunity to service other clients. If this occurs, we reserve the right to charge a cancellation fee of up to 50% of the cost of the scheduled service. We also reserve the right to ask the client to provide a credit card to book future appointments. Holders of ManiPlease gift certificate/card who cancel with less than 24 hours' notice OR do not show up will forfeit the service on their certificate.

COVID-19/Health cancellations:

In the event, that an appointment is canceled due to a client feeling ill and/or exhibiting one or more of the following symptoms, (fever or chills, shortness of breath or difficulty breathing, fatigue,  diarrhea, nausea or vomiting, headache, congestion or runny nose, cough, sore throat, muscle or body ache, loss of smell or taste, stomach ache)  we will as a one-time courtesy waive the cancelation fee up to 100% and gladly reschedule your appointment to a later date no sooner than 5 days. If a client should feel ill with any of the listed symptoms we ask that they immediately call, email, or text message their provider and/or the ManiPlease directly to avoid a No Show. To reschedule the appointment, the client must provide ManiPlease with proof of a negative COVID test taken at least 3 days prior to the date of the new appointment. Should a negative COVID test not be provided, the client will forfeit their right to said appointment thus canceling the courtesy cancelation.  This cancelation waiver is non-transferrable and is void after 60 days.

No Shows:

No Shows will be handled the same as cancellations. However, if a provider is en route or has arrived at the appointment and is unable to gain entry or has been notified of a request to reschedule this will count as a No Show. We reserve the right to charge a No Show fee of  100% of the cost of the scheduled service.  We also reserve the right to ask the client to provide a credit card to book future appointments.