FAQ

Where are you located?

Our service areas include all of NYC, Westchester, Putnam, and lower Dutchess County, and Fairfield County, Ct.

We continue to expand our reach as more and more service providers join our team.  Travel to areas outside of the service area can be done for an additional travel fee.

What types of services do you offer? 

ManiPlease is an on demand beauty and wellness service platform currently partnering with the best service providers in the beauty and wellness industry to bring you services such as manicures and pedicures right in the comfort of your home, office or event. Subscribe to be the first to know when we begin to offer access to a variety of on demand beauty and  wellness services. Visit our Services section for a full list of nail services.

Do I need to give my credit card or can I pay in some other way? Yes, your credit card information is required to complete your online booking. Your personal information is securely stored through our processing provider, Square.

Is gratuity included in the price? 

Gratuity is not included in the price. You are welcome to tip when you check out or with cash or card once services are completed.

Why do I need to complete a client profile form? 

The information on the client profile will assist our providers in treating you safely and effectively. Feel free to ask your provider any questions about the information being requested.  

Do you offer private group or corporate bookings? 

Absolutely! We will work with you to customize group and corporate bookings that meet your needs. Use this link to submit your group or corporate booking request.

What are your hours of operation? 

Our service providers are available between 9:00am and 9pm daily. The last available appointment is at 7:30pm.  

Can I rebook with a particular service provider?

Absolutely!  Once your service is complete check your email for the link to rebook your provider.

What is your cancellation policy? 

At ManiPlease, we value our clients and providers’ time. To ensure smooth scheduling and fairness for all clients and staff, we have implemented the following cancellation and no-show policies:

• If you are unable to keep your appointment, we appreciate a call at least 24 hours in advance to allow us to accommodate other clients.
• Appointments canceled or rescheduled with less than 24 hours' notice may be subject to a cancellation fee of up to 100% of the cost of the scheduled service.

• No-shows will be treated the same as last-minute cancellations. We reserve the right to charge a no-show fee of up to 100% of the cost of the scheduled service.
• If a provider is en route or has arrived and is unable to gain entry, or if you request to reschedule with less than 24 hours' notice, this will be considered a no-show.

• Cancellations for events made with less than two week's notice are non-refundable due to our service-based business model.

• All eGift card purchases are non-refundable.
• Holders of ManiPlease gift certificates/cards who cancel with less than 24 hours' notice or fail to show up will forfeit the service on their certificate.

Thank you for your understanding and support. We look forward to serving you!